Privacy Policy

‍Mad Labs Repair (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website or use any of our services. By using our site or services, you agree to the practices described in this policy.

When you contact us, create an account, subscribe to our newsletter, or request a repair service, we may collect personal information such as your name, email address, phone number, shipping address, and any device details needed to complete your repair. If you purchase a service, payment information is handled securely through trusted, PCI-compliant third-party processors; we never store full payment details on our servers. We only request information that is appropriate to the service you are using, and we do not ask for more than is necessary. For example, newsletter subscribers may only be asked for their name and email, while repair customers may be asked for shipping details so we can send the necessary materials and return their repaired device.

We may also collect certain non-personal information automatically through cookies and similar technologies. This technical data may include browser type, device type, pages visited, and general usage behavior. Cookies help us improve website performance and enhance your browsing experience. If you prefer not to allow cookies, you can disable them in your browser settings, although doing so may cause some site features to function incorrectly.

We do not sell, rent, or trade your personal information. Your information may be shared only with trusted third-party service providers, such as hosting services, analytics tools, shipping carriers, and payment processors, and only for the purpose of operating, improving, or delivering our services. Access to your information is restricted solely to authorized Mad Labs Repair employees or technicians who need it to fulfill your request. Your stored payment data, if any, remains encrypted and is not visible to our employees. All personal data is stored using modern security practices, and we take reasonable measures to prevent unauthorized access, loss, or misuse.

If your repair involves data recovery or any situation where access to internal data on your device is required, only the technicians directly involved in the recovery process will handle that information. If a third-party specialist is required to assist with recovery, we will contact you before proceeding. All employees and third-party vendors operate under strict confidentiality and non-disclosure agreements. If you request a separate confidentiality agreement, we can provide one, although it does not override or reduce the protections described in this Privacy Policy unless explicitly stated.

We may display customer testimonials or reviews on our website. We will never publish your testimonial without your explicit permission. If at any time you would like a testimonial updated or removed, you may contact us and we will promptly honor your request.You have the right to access, update, or delete your personal information at any time. You may unsubscribe from marketing emails using the link in our messages, and you may request permanent deletion of your account or stored data by contacting us directly at hello@madlabsrepair.com.

From time to time, we may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date, and significant updates may also be emailed to customers who have active or previous service requests. Continued use of our website or services after any updates indicates acceptance of the new policy.

If you have any questions or concerns about this Privacy Policy or how your information is handled, you may contact us at hello@madlabsrepair.com. We are committed to protecting your privacy and ensuring that your information is handled safely, responsibly, and transparently.