Terms of Services

Welcome to Mad Labs Repair. By accessing our website, submitting a device, or using any of our services, you agree to the terms outlined below. We’ve written these terms to be clear, modern, and respectful—while ensuring a safe and reliable repair experience for both you and our team.

‍1. Using Our ServicesYou must be at least 18 years old, or have permission from a parent or guardian, to use our repair services.
By sending in your device, you confirm that you are the legal owner or have full authorization to request repair on behalf of the owner.

‍2. Quotes, Diagnostics & ApprovalsTransparent EstimatesWe provide repair estimates based on the symptoms you share and our initial evaluation. Final pricing may change if additional issues are discovered during diagnostics.
‍Your Approval
‍We do not begin repairs until you approve the estimate in writing (email, form submission, or SMS confirmation).
‍Diagnostic Fees
‍Some categories include free diagnostics; others may have a diagnostic fee. This is always disclosed before you ship your device.

‍3. Shipping & Handling
‍Shipping to Mad Labs Repair is your responsibility.
Return shipping is included on your final invoice unless otherwise noted.We recommend shipping your device in secure packaging and with tracking.
We are not responsible for:Loss or damage during inbound shipping, orLoss or damage exceeding the carrier’s coverage amount unless optional insurance was purchased.More details on shipping can be found in our Shipping, Returns & Repair Policy.
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‍4. Service LimitationsWhen a Repair Isn’t Possible
‍Some devices have underlying issues—liquid exposure, corrosion, prior third-party repairs, worn components—that may prevent successful repair.
If a device becomes non-functional during diagnostics or repair due to pre-existing conditions, Mad Labs Repair is not responsible for the failure.
‍Right to Decline Service
‍We may decline service for devices that are unsafe, excessively damaged, or modified beyond reasonable repair standards.
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‍5. Payment
‍Payment is required before we ship your repaired device back.
We accept major payment methods listed at checkout.Unpaid devices may be considered abandoned after 60 days following completion of diagnostics or repair.
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‍6. Warranty
Limited Workmanship Warranty
‍Repairs performed by Mad Labs Repair include a limited warranty (typically 30–90 days depending on the device and service). This warranty covers: The specific part or repair completed by usWorkmanship issues directly related to the repair
‍What Isn’t Covered
‍Our warranty does not cover:New or unrelated problemsAccidental or liquid damageDamage caused by misuse, drops, or overheatingDamage caused by third-party repair attemptsPre-existing issues that naturally worsen over timeWarranty service requires sending the device to us; customers are responsible only for inbound shipping.

‍7. Data & Privacy
‍We take privacy seriously. However, we cannot guarantee the safety of data stored on your device.
Please back up your device before shipping it whenever possible.By using our services, you agree that:We may access the device as needed for diagnostics and repairWe are not responsible for data loss or corruptionFor more information, see our Privacy Policy.

‍8. Device Ownership & AbandonmentDevices left unpaid or unclaimed for 60 days may be considered abandoned.
After reasonable attempts to contact you, we may recycle, dispose of, or use the device for parts.

‍9. Parts & Components
‍We may use:New original partsHigh-quality compatible partsRefurbished OEM partsdepending on availability and the type of repair.We will always choose the highest quality option available that fits the specific repair need.

‍10. Limitation of Liability
‍To the fullest extent permitted by law:Mad Labs Repair’s total liability is limited to the repair fee you paid
orThe current fair market value of the devicewhichever is lower.We are not liable for:Loss of dataLoss of useLoss of business or revenueIncidental, consequential, or indirect damagesThese limitations are standard within the repair industry.

‍11. Cancellations
‍You may cancel before repair begins at no cost other than:Return shippingDiagnostic fee (if applicable)Once repairs or part orders have started, cancellation may not be possible.

‍12. Website Use & Content
All content on our website—including text, images, and branding—is owned by Mad Labs Repair.
You may not copy, distribute, or use our materials without permission.

‍13. Changes to These TermsWe may update these Terms of Service at any time.
The version posted on this page is the official and current version.If you have questions, we’re here to help.
Contact us at hello@madlabsrepair.com